BusinessFirst Insurance Company’s general approach to managing losses is to first select responsible employers for coverage, assist such employers in creating a safe work place, and to proactively manage claims in an effort to return employees to work promptly and minimize losses.

The Company’s integrated approach to cost-effective quality care and a timely return-to-work objective is driven by the collective efforts of claims adjusters, nurse care managers, health care providers, employers, and employees.  Through this integrated communication, and by managing the care of the injured employee through medical case management and utilization review techniques, costs are controlled and treatment plans are managed for appropriateness and timeliness. 

Once the injury has occurred, every effort is given to immediate medical intervention through comprehensive case and utilization management.  The Company’s nurse case managers and adjusters coordinate with and monitor the health care providers, conduct utilization reviews, design treatment protocols and return-to-work programs of the injured employee, and facilitate a 24-hour telephone service through a toll-free number for all claims.  This proven process minimizes potential litigation while providing high quality care to the injured employee.